Terms & conditions

1. PRIVACY POLICY

Introduction

At Housingbrussels, we care about your personal information. It is of the utmost importance for us that all processing of personal data takes place in consideration of the privacy of the individual. This is why we always do our best to ensure that all processing of personal data takes place in accordance with the General Data Protection Regulation (the “GDPR”) and other applicable legislation. This privacy policy (the “Policy”) applies to personal data about guests, customers and suppliers as well as other individuals who may be registered in IT systems (such as booking systems), website, apps or the equivalent or personal data that is transferred from travel agencies, other booking sites or similar.

Who is the controller?

Housingbrussels (Housingvastgoed BVBA)

Louis Scutenairestraat 3
 1030 Brussels
 VAT: BE 0891 397 732

info@housingbrussels.be

How we collect personal data

Depending on the situation, we collect information directly from you or from other sources. 

From you

When you contact us regarding a reservation or making a reservation, have special requirements regarding your visit, we will collect and process the information that you provide us with. This could include sensitive personal data, such as information about allergies. 

From other sources

If someone makes a reservation for you, we process these personal data about you.

Also, sometimes we receive personal data from third parties with whom we do business or that are suppliers to us.

In those cases where we process, personal data about you that we receive from other sources than yourself, we will provide you with information in accordance with the GDPR.

Different types of processing activities

Information regarding guests

Type of personal data

• contact information (for example your name, e-mail address, telephone number and address),
• demographic information (such as age, gender, age and language),
• guest stay information (which could include special categories of personal data, such as information about allergies),
• a copy of the details of your passport or identity card (which can include your name and address, your place of birth and birthdate and your national identification number, the number of your passport or identity card and your nationality),
• payment information (such as credit card number),
• business information,
• information relating to your (previous) reservations (for example past visits, date of arrival, date of departure),
• information (for example feedback about us and services) that you submit to us.

Legal basis for the processing

The processing of your data is based on:

• your consent (in cases we have asked for it and you have accepted it),
• the performance of a contract to which you are a party, in order to take steps at the request of you to entering into a contract (for example in relation to a reservation),
• or a legal obligation (for example the legal obligation for accommodation providers to register guests).
• We may also process data based on our legitimate interests. We have for example a legitimate interest in scanning your identification documents at check-in in order to facilitate the check-in process and to avoid queues at the reception desks and mistakes in the registration of personal data).We also have a legitimate interest in contacting our guests to ask them about their stay in our accommodation. When processing is based on legitimate interest, we shall make a balance between our legitimate interests and your rights and interests.

Purpose

To provide you with the services and products that you have asked for (for example in relation to a reservation), in order to valuate and improve our services and to fulfil our legal obligations (for example to register guests).

Information regarding contact persons

Type of personal data

Contact details such as name, e-mail address and telephone number.

Lawful basis for the processing

We process your personal data based on our contractual relationship or our legitimate interests. When processing based on legitimate interest, we shall make a balance between our legitimate interests and your rights and interests.

Purpose

We process personal data for the purpose of managing the supplier relationship, for contacts in various questions, billing and marketing (if applicable) or to communicate in other ways with you and your company.

E-mail

Type of personal data

Name, e-mail address, telephone number and any other personal data that you submit to us via e-mail. 

Lawful basis for the processing

• consent (in cases we have asked for that and you have accepted it)
• the performance of a contract to which you are party or in order to take steps at the request of you to entering into a contract, or
• our legitimate interests when processing is based on legitimate interest, we shall make a balance between our legitimate interests and your rights and interests.

Purpose

To provide you with the services and products that you want, to manage and market our services and products and to communicate with you.

Personal data regarding children

To our knowledge, we are not in contact or collect personal data from children under 18 without relevant permission from a parent or guardian. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

Camera surveillance

Housingbrussels uses camera surveillance. Camera surveillance is deemed to be particularly sensitive from a privacy perspective and it is of great importance that all camera surveillance take place in accordance with the relevant legislation in effect from time to time.

The camera images are processed on the basis of our legitimate interest to secure and protect our accommodation and our guests. Entering an area where a pictogram indicates that camera surveillance is taking place is considered to be prior consent under Belgian camera legislation.

The camera images are processed in accordance with the camera legislation. Housingbrussels has indicated the camera surveillance by means of a pictogram, it has notified the cameras to the competent authority and it has included information in a specific record.

If you would like more information, please contact us by using the contact details provided below.  

Profiling

In order to provide you with premium service each time you visit our accommodation, we may keep a profile about you, which can include information about your previous stays (such as how often you visit us, when you visited us the last time as well as financial information about your past stays).

The processing of your personal data is based on our legitimate interest to provide tailor-made customer service.

Jobs

Type of personal data

The information you provide us with, such as your name, telephone number, e-mail address, CV, and your cover letter. In a number of cases, Housingbrussels also receives data from third parties, such as social networks through which you apply, e.g. LinkedIn, selection and recruitment agencies, which carry out tests in the context of the application, your previous employer, but only if you have given your consent to do so.

Legal basis of personal data

Depending on the individual case, the processing of your personal data for recruitment and selection purposes is based on:

• your consent, e.g. to contact your former employer or to share your data;
• your request to take steps prior to entering into an agreement, for example if you send us your (spontaneous) application; or
• on the basis of our legitimate interest, including identifying, screening and evaluating applicants for potential employment and maintaining a recruitment reserve.

After the recruitment and selection procedure, Housingbrussels will retain your data in its recruitment database for future vacancies. In the communication in which we communicate the decision about your application, we offer you the opportunity to oppose this.

Purpose

Housingbrussels collects and uses your personal data exclusively for recruitment and selection purposes as set out above.

Different kind of systems

Depending on the circumstances, we may process personal data in, or in relation to, inter alia, the following types of systems:

Property management system, telephone system, accounting system, credit card system, key card system, and IT infrastructure (Internet etc.) and video surveillance system.

Who are the recipients or the categories of recipients which will receive the personal data?

In order to serve you, we may share your personal and anonymous data with :

• other companies such as vendors, contractors and co-operation companies. Their use of information is limited to these purposes and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.
• third parties that are data processors that perform services to us (e.g. companies that assist us in reservations and IT operations).
• relevant authorities. (e.g. in the context of our obligation to register guests).
• potential acquirers of the company: in case (a part of) our business is sold to a third party, your data may be shared with the acquirer.

Will transfers be made to any third country?

As a main rule, we do not transfer any personal data to a third country (i.e. a country outside the EU/EEA). 

It is possible that service providers of Housingbrussels process your data outside the EEA. In this respect, Housingbrussels is committed to ensuring an adequate and sufficient level of protection for your data (e.g. by concluding the standard contractual clauses of the European Commission - article 46 GDPR) or by any other appropriate safeguards. If you have any questions about the transfer of your personal data outside the EEA or if you want to obtain a copy of the relevant documents, you can send a dated and signed request to Housingbrussels.

How long is the personal data saved? 

We will not save personal data longer than necessary taking into consideration the purpose of the relevant processing. Data may be kept longer in case of complaints or threatened or pending litigation. Our managers shall ensure that any routines applicable to deletion of personal data are complied with. Please note that certain laws require that certain types of information must be saved for specified periods of time (e.g. we are required to keep data about guests for a period of minimum 7 years after their stay). Camera images are kept for a period of in principle one month.

What rights do you have as a data subject?

At Housingbrussels we respect your rights. 

You have the right of access to your data, to have your personal data corrected, in certain cases to object to the processing and to require the personal data to be erased, to be restricted (a marking that the processing of the personal data should be restricted to a particular purpose), and to be turned over to you on an IT medium (data portability).

Please note, however, that some personal data is necessary in order to be able to fulfil certain duties, such as payment information, and may therefore not be restricted or erased for this purpose.

You also have the right to withdraw your consent where the processing is based on consent. Where this is the case, this will be stated as the legal basis in the relevant sections above.

In order to exercise your rights under the GDPR, you must send your request including a copy of a document that proves your identity to Housingbrussels (please see contact details below). We cannot process your request without a proof of your identity.  

Please see below for a more detailed description of your rights as a data subject but note that exercising your rights may be subject to exceptions or conditions.
  

• A.     Right of access

You are entitled to obtain access to your personal data we process. If you wish to exercise this right, send us a request as explained below.
  

• B.       Right to correction

As a data subject, you have the right to ask that we correct any incorrect personal data about you as a data subject. This also means that you, as a data subject, are entitled to supplement incomplete personal data, among other things by providing a supplemental statement. Such supplementation relates to personal data which is missing and which is relevant taking into consideration the purpose of the processing of the data.
  

• C.       Right to erasure

You are entitled to contact us and request for your personal data to be erased. The personal data must be erased in the following cases:

• where the data is no longer necessary for the purposes for which it was collected.
• where the processing is based on your consent and you withdraw the consent (and there is no other legal basis for the processing).
• where the processing takes place for direct marketing and you, as the data subject, oppose the processing of the data.
• Where you, as the data subject, oppose processing which takes place following a weighing of interests and there is no legitimate reason which overrides your interest.
• where the personal data has been processed unlawfully.
• where erasure is required in order to fulfil a legal obligation.
• where the personal data relates to children and has been collected in conjunction with the child creating a profile in a social network.

We are entitled to deny erasure in certain cases, among others in order to fulfil a legal obligation.
  

• D.      Right to restrict processing

In certain cases, you have the right to require that we restrict the processing of your personal data. A restriction entails that the data is marked so that in the future it may only be processed for certain limited purposes. The right to restriction applies where you believe that the data is incorrect and request a correction. In these cases, you can request a restriction of the processing during the period of time in which we are investigating the accuracy of the data.
  

• E.       The right to data portability

You have the right to receive the personal data regarding you, that you yourself have provided us, in a structured, commonly used and machine-readable format and to transfer this data to another controller. This right applies to automated processing where the processing of personal data is based on your consent or on an agreement with you.
  

• F.       Right to make objections

You are entitled, at any time whatsoever, to object to our processing of your personal data where it involves personal data which is being processed based on a legitimate interest. In such case, we may no longer process the personal data unless we can demonstrate a compelling legitimate reason for the processing which overrides the interests, rights and freedoms of the data subject, or where the processing takes place in order to establish, exercise or defend against a legal claim.

Where the personal data is processed for direct marketing, you as a data subject are entitled at any time whatsoever to object to the processing of personal data involving you for such marketing, including profiling to the extent this is connected to such direct marketing. 

Complaints

You are always entitled to file a complaint with the Belgian Supervisory Authority, the Data Protection Authority.

You can contact the Data Protection Authority at contact@apd-gba.be or by going to its webpage https://www.dataprotectionauthority.be.

However, in case of any questions or objects, we request you contact us first to enable us to resolve the issue.

Security measures

We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk with relevant processing activity (including reasonable steps to secure your personally identifiable information against unauthorized access or disclosure). We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Please always use the internet with caution.

Miscellaneous

You are not obligated to provide us with any information and personal data about you. However, in some cases, we will not be able to provide you with some of our services or products if we are not allowed to process your personal data.

Contact details

If you have any questions or concerns about our privacy policies or our processing of your personal data, please contact us:

Housingbrussels (Housingvastgoed BVBA)
 Louis Scutenairestraat 1030 Brussels
 VAT: BE 0891 397 732
 +32 (0) 2 7400 755
 info@housingbrussels.be

Updates of the Policy

This privacy statement last changed on the 30 November 2021.

We may update this policy from time to time. We will always post an updated copy on our relevant websites. Therefore, please check our site for updates.

2. GENERAL TERMS & CONDITIONS

PET POLICY

Due to organizational and hygienic reasons, the acceptance of pets in our rooms is entirely up to the management on property to decide. Only dogs under 10kg are allowed at Housingbrussels for a supplement of 30 euros per night. 

ARTICLE 1

With the exception of special written provisions drawn up by an authorised person, the present terms and conditions of sales apply to all the services provided by Housingbrussels and to all contracts which have been agreed or are to be executed. These terms and conditions are clearly displayed in the premises and are to be found printed on the reverse side of all published documents. They are, thus, deemed to have been sufficiently brought to the notice of clients, contracting parties and third parties.

ARTICLE 2

The rates which have been confirmed in offers remain valid for a period of 1 month. Beyond the deadline, they may be modified in line with economic conditions. The rates which apply are those in force on the day the service is provided.

ARTICLE 3

Housingbrussels manager shall not be held liable for any damage which may arise following an event which he is unable to foresee (force majeure), in spite of all the necessary precautions, in view of the circumstances and consequences. Nor shall he be held liable for damage caused by mistake, even partial mistake, by the client. Articles 1952 to 1954 quarter of the Civil Code apply with regard to safe-keeping.

ARTICLE 4

The client must behave in accordance with accepted standards and Housingbrussels’ house rules in which he is staying. Any serious or repeated violation of Housingbrussels’ house rules entitles Housingbrussels to put an end at the contract without prior notification. The client and the contracting party are jointly and severally liable towards Housingbrussels for any damage caused to persons, property, fittings and equipment and those areas to which the general public has access.

ARTICLE 5

Clients agree to inform Housingbrussels of any change in the use of the rented premises and not to invite any person whose behaviour, reputation or respectability may in any way prejudice Housingbrussels’ property or moral reputation, with the latter reserving the right to intervene if necessary. In the event of non-compliance with this obligation, Housingbrussels shall be entitled to cancel the event without compensation.

ARTICLE 8

In the event of force majeure or unforeseeable event beyond one’s control, (such as and not limited to: acts of God, war, government authority, terrorism, disaster, strikes, civil disorder, curtailment of transportation or transportation facilities or any other emergency or event beyond control) Housingbrussels is discharged from its obligations, without this giving rise to compensation. However, Housingbrussels agrees to inform the other party via all possible mean so to limit all possible damage.

ARTICLE 9

All complaints must be made in writing by registered post within 7 calendar days after the event. Any complaint received after this period will not be taken into consideration. In the case of disputes or legal proceedings only the courts of Brussels shall have jurisdiction and the laws of Belgium shall be applied in all such disputes.

ARTICLE 10:

Please note that Housingbrussels is fully non-smoking. It is thus not allowed to smoke cigarettes, vaping or electronic cigarettes or shisha. In case guests do smoke in Housingbrussels, a fine of €100 for deep cleaning will be charged. Guests are kindly asked not to smoke within 10 meters of Housingbrussels’ entrance. The use of candles in the room is strictly forbidden.